Privacy Policy
Information about the processing of personal data on CocoInmobiliaria.com
Who is responsible for processing your data?
Data controller: Coco Inversiones Inmobiliarias Mallorca S.L.
Tax ID: B268617881
Postal address: Calle Ticá, 47, ground floor, 07003 Palma de Mallorca (Balearic Islands, Spain)
Contact email: info@cocoinmobiliaria.com
What type of data do we process?
The type of data processed will vary depending on the relationship you maintain with us through the website:
- Identification data: first name, surname.
- Contact data: email address, telephone number.
- Connection data: IP address, approximate location, device information, browser, time zone and technical data.
- Browsing data: visit history, pages visited and behaviour within the website.
- Professional data (where applicable).
- Interest-related data: property preferences, type of property sought, budget, etc.
For what purpose do we process your personal data?
We process your personal data for the following purposes:
1. Handling enquiries and requests
- Managing requests made through contact forms.
- Responding to enquiries about properties or real estate services.
2. Management of real estate services
- Managing brokerage activities in the purchase, sale or rental of properties.
- Providing information on requested properties or services.
- Managing appointments, visits or communications related to real estate transactions.
3. Administrative and contractual management
- Preparing quotations.
- Managing contracts or requested services.
- Invoicing and administrative management.
4. Fraud prevention
- Using technical data to ensure website security and prevent fraudulent use.
5. Marketing and commercial communications
- Sending information about real estate services, news or promotions.
- Conducting satisfaction surveys to improve our services.
6. Browsing analysis (cookies)
- Analysing user behaviour to improve the website experience.
- Carrying out statistics and usage studies.
What is the legal basis for processing your data?
The legal bases for processing are:
- Consent of the data subject: when you submit forms or accept communications.
- Performance of a contract: when you request real estate services.
- Legitimate interest: to improve our services, prevent fraud or maintain commercial relationships.
- Compliance with legal obligations: in tax, accounting or administrative matters.
How long will we keep your data?
Your data will be kept:
- For as long as a contractual or commercial relationship exists.
- Until you request its deletion.
- For the legal periods required (up to 6 years in tax or administrative matters).
- Until you withdraw your consent for processing based on it.
Once the retention periods have expired, the data will be blocked in accordance with current regulations.
Will we share your data with third parties?
Data will not be disclosed to third parties except in the following cases:
- Legal obligation.
- Express consent of the user.
- When necessary to provide the service (for example, notaries, advisers, technology providers, etc.).
In such cases, the third parties will act as data processors under our instructions.
International data transfers
No international data transfers are currently envisaged.
If they are carried out, compliance with the General Data Protection Regulation (GDPR) will be ensured through appropriate safeguards.
What are your rights?
You may exercise the following rights:
- Access to your personal data.
- Rectification of inaccurate data.
- Deletion of your data.
- Restriction of processing.
- Objection to processing.
- Data portability.
- Withdrawal of consent at any time.
To exercise them, you can send an email to: info@cocoinmobiliaria.com
You also have the right to lodge a complaint with the Spanish Data Protection Agency.
Social networks
We are present on social networks in order to provide information about our services. The use of these platforms involves the processing of data by each social network, so we recommend consulting their privacy policies:
- YouTube
Changes to the privacy policy
We reserve the right to modify this policy to adapt it to legislative developments or changes in our services.
In the event of relevant changes, they will be communicated through the website or by email.
